Rohan Koushik Gajulapalle - Personal Portfolio

About Me

Hello! I'm Rohan Koushik Gajulapale, an Amazon Connect, Bedrock Developer and Microsoft Copilot Studio Engineer with a passion for creating innovative solutions that enhance customer experiences. I hold a Master of Business Administration (MBA) in Data Science from the Deemed University of Koneru Lakshmaiah Education Foundation - Vijayawada, Andhra Pradesh, complemented by a Bachelor’s degree in Electronics and Communication Engineering from the Deemed University of Dr M.G Ramachandran Educational and Research Institute - Chennai, Tamilnadu, where I developed a strong foundation in software development and problem-solving. With 3.11 years of experience in the software industry, I specialize in AWS services like Amazon Connect, Lambda, S3, CloudFront, CloudFormation, Amazon Q, and DynamoDB, as well as Microsoft Copilot Studio, Microsoft Dynamics 365 Contact Center, Azure AI Foundry, Azure Bots, Azure Communication Services, Copilot for Questions & Email and the process mining tool Celonis.

I’m living the dream as an AWS Cloud Contact Center Automation Developer at LTIMindtree — a Larsen & Toubro Group company. My journey began as a teenager with a coding hobby that evolved into a fulfilling career. With a background in Communication Engineering, I discovered software development was my true calling. I've honed my skills through freelance projects and a startup stint, and now contribute to an amazing team at LTIMindtree. I bring a diverse toolkit including Java, JavaScript, HTML/CSS, Python, UiPath, NewGen (Omni), MySQL, Microsoft Azure, DevOps, Arduino UNO, and Raspberry Pi. I’m always exploring emerging tech like AI/ML, and I love connecting with fellow engineers—feel free to reach out!

My Skills

Amazon Web Services

Amazon Connect, AWS Lex, AWS Contact Lens, AWS Views, AWS Kinesis, AWS API Gateway, AWS Bedrock, AWS Lambda, AWS S3, AWS CloudFront, AWS Cloud Formation, Amazon Q, AWS DynamoDB

Microsoft

Microsoft Copilot Studio on creating AI Agents, Task Agents, Data Retrival Agents, Autonous Agents, Microsoft Dynamics 365 Contact Center, Azure AI Foundry, Azure Bots, Azure Communication Services, Copilot for Questions & Email

Nvidia PersonaPlex

Model Architecture: Personaplex S2S 7B Duplex, Training Data & Tokenizer, Memory & Context Handling, Optimization Layer, Inference Engine, Scalability Support.

Web Development

HTML, CSS, JavaScript, React, Node.js

Process Mining

Celonis

Database Management

MySQL, DynamoDB

Robotic Process Automation

UiPath, NewGen, MuleSoft IDP

Cloud Platforms

Amazon Web Services, Google Cloud Platform, Google Collab, Kaggle, Azure, Serverless Architectures, Microsoft Copilot Studio, Microsoft Dynamics 365 Contact Center

Version Control

Git, GitHub

Hardware & Prototyping

Arduino UNO, Raspberry Pi, Sensor Integration, GPIO Control, Circuit Design

My Portfolio

Amazon Connect Solutions

As an Amazon Connect Developer, I architected and configured seamless cloud contact center solutions across industries like retail, healthcare, real estate, and banking—designing intelligent contact flows, precision-tuned routing profiles, and Lambda-powered business logic to ensure fluid, responsive interactions. I enhanced customer journeys using Amazon Connect Views, orchestrating queues, hours of operation, and dynamic engagements to deliver a true 360° experience. Building on this foundation, I now extend customer intelligence with Amazon Bedrock, developing autonomous agents that interact with real-time data from S3 and DynamoDB, powered by custom Lambda logic and foundational models. These agents enable sentiment-aware routing, predictive engagement, and dynamic personalization—transforming reactive support into proactive, emotionally intelligent service across the AI-native contact center landscape.

Copilot Agent Solutions

As a Microsoft Copilot Studio developer, I specialize in designing, building, and training intelligent AI agents—ranging from Task Agents that automate everyday workflows to Autonomous Agents capable of adaptive decision-making. I craft experiences that feel intuitive and context-aware, integrating real-time data retrieval and business logic to ensure Copilot conversations are seamless, smart, and scalable. Whether it's orchestrating complex enterprise workflows or shaping natural, humanlike interactions, I bring a touch of creative engineering to every agent I deploy..

NVIDIA PersonaPlex 7B S2S Duplex Model Deployment

To overcome local hardware limitations, I deployed the Personaplex 7B Duplex model on Kaggle Notebooks, utilizing its GPU-enabled environment. The deployment was successful, but I encountered high latency due to regional factors in Hyderabad, which provided valuable insights into performance tuning and infrastructure choices. This experience reinforced my ability to adapt large language models to cloud-based environments and highlighted the importance of selecting the right platforms for real-world AI applications..

AI‑powered contact centers with Copilot Studio and Microsoft Dynamics 365 Contact Center

As a Microsoft Copilot Studio and Dynamics 365 Contact Center developer, I have architected and configured seamless cloud contact center solutions across industries including retail, healthcare, real estate, and banking. My work spans designing intelligent contact flows, precision‑tuned routing profiles, and robust business logic to ensure fluid, responsive customer interactions. I’ve enhanced customer journeys by orchestrating queues, hours of operation, and dynamic engagements, delivering a true 360° experience. Building on this foundation, I now extend customer intelligence with Copilot Studio, developing autonomous agents that integrate with real‑time data from Knowledge Base and Dataverse. Powered by custom business logic and foundational models, these agents enable sentiment‑aware routing, predictive engagement, and dynamic personalization—transforming reactive support into proactive, emotionally intelligent service in the AI‑native contact center landscape..

Celonis Process Intelligence Solutions

With hands-on experience in developing core components like Views and Knowledge Models in Celonis, I specialize in turning raw process data into insightful, interactive dashboards. By leveraging Celonis’ process and task mining technologies, I help uncover inefficiencies and pinpoint business pain points across complex workflows. My role bridges the gap between business strategy and data intelligence—translating key objectives and challenges into impactful use cases and actionable metrics. From understanding data schemas to executing seamless ETL operations, I craft end-to-end analytical solutions that bring clarity, control, and continuous improvement to enterprise processes.

Amazon Bedrock Agents

As an Amazon Bedrock and Amazon Connect contact center developer, I have architected and configured seamless cloud contact center solutions across industries such as retail, healthcare, real estate, and banking—designing intelligent contact flows that deliver responsive, customer‑centric experiences. Building on this foundation, I now extend customer intelligence with AWS Bedrock, developing autonomous agents that integrate with real‑time data from Knowledge Base and Amazon S3. Powered by custom business logic and foundational models, these agents enable sentiment‑aware routing, predictive engagement, and dynamic personalization—transforming traditional reactive support into proactive, emotionally intelligent service across the AI‑native contact center landscape.