Rohan Koushik Gajulapalle - Personal Portfolio

About Me

Hello! I'm Rohan Koushik Gajulapale, an Amazon Connect, Bedrock Developer and Microsoft Copilot Studio Engineer with a passion for creating innovative solutions that enhance customer experiences. I hold a Master of Business Administration (MBA) in Data Science from the Deemed University of Koneru Lakshmaiah Education Foundation - Vijayawada, Andhra Pradesh, complemented by a Bachelor’s degree in Electronics and Communication Engineering from the Deemed University of Dr M.G Ramachandran Educational and Research Institute - Chennai, Tamilnadu, where I developed a strong foundation in software development and problem-solving. With 3.8 years of experience in the software industry, I specialize in AWS services like Amazon Connect, Lambda, S3, CloudFront, CloudFormation, Amazon Q, and DynamoDB, as well as Microsoft Copilot Studio and the process mining tool Celonis.

I’m living the dream as an AWS Cloud Contact Center Automation Developer at LTIMindtree — a Larsen & Toubro Group company. My journey began as a teenager with a coding hobby that evolved into a fulfilling career. With a background in Communication Engineering, I discovered software development was my true calling. I've honed my skills through freelance projects and a startup stint, and now contribute to an amazing team at LTIMindtree. I bring a diverse toolkit including Java, JavaScript, HTML/CSS, Python, UiPath, NewGen (Omni), MySQL, Microsoft Azure, DevOps, Arduino UNO, and Raspberry Pi. I’m always exploring emerging tech like AI/ML, and I love connecting with fellow engineers—feel free to reach out!

My Skills

Amazon Web Services

Amazon Connect, AWS Bedrock, AWS Lambda, AWS S3, AWS CloudFront, AWS Cloud Formation, Amazon Q, AWS DynamoDB

Microsoft Copilot Studio

AI Agents, Task Agents, Data Retrival Agents, Autonous Agents

Web Development

HTML, CSS, JavaScript

Process Mining

Celonis

Database Management

MySQL, DynamoDB

Robotic Process Automation

UiPath, NewGen, MuleSoft IDP

Cloud Platforms

AWS, Google Cloud Platform, Azure, Serverless Architectures

Version Control

Git, GitHub

Hardware & Prototyping

Arduino UNO, Raspberry Pi, Sensor Integration, GPIO Control, Circuit Design

My Portfolio

Amazon Connect Solutions

As an Amazon Connect Developer, I architected and configured seamless cloud contact center solutions across industries like retail, healthcare, real estate, and banking—designing intelligent contact flows, precision-tuned routing profiles, and Lambda-powered business logic to ensure fluid, responsive interactions. I enhanced customer journeys using Amazon Connect Views, orchestrating queues, hours of operation, and dynamic engagements to deliver a true 360° experience. Building on this foundation, I now extend customer intelligence with Amazon Bedrock, developing autonomous agents that interact with real-time data from S3 and DynamoDB, powered by custom Lambda logic and foundational models. These agents enable sentiment-aware routing, predictive engagement, and dynamic personalization—transforming reactive support into proactive, emotionally intelligent service across the AI-native contact center landscape.

Copilot Agent Solutions

As a Microsoft Copilot Studio developer, I specialize in designing, building, and training intelligent AI agents—ranging from Task Agents that automate everyday workflows to Autonomous Agents capable of adaptive decision-making. I craft experiences that feel intuitive and context-aware, integrating real-time data retrieval and business logic to ensure Copilot conversations are seamless, smart, and scalable. Whether it's orchestrating complex enterprise workflows or shaping natural, humanlike interactions, I bring a touch of creative engineering to every agent I deploy..

Celonis Process Intelligence Solutions

With hands-on experience in developing core components like Views and Knowledge Models in Celonis, I specialize in turning raw process data into insightful, interactive dashboards. By leveraging Celonis’ process and task mining technologies, I help uncover inefficiencies and pinpoint business pain points across complex workflows. My role bridges the gap between business strategy and data intelligence—translating key objectives and challenges into impactful use cases and actionable metrics. From understanding data schemas to executing seamless ETL operations, I craft end-to-end analytical solutions that bring clarity, control, and continuous improvement to enterprise processes.