Rohan Koushik Gajulapalle - Personal Portfolio

About Me

Hello! I'm Rohan Koushik Gajulapale, a Amazon Connect and Microsoft Copilot Studio Engineer with a passion for creating innovative solutions that enhance customer experiences. I hold a Bachelor's degree in Communication Engineering from the Deemed University of Dr M.G Ramachandra Educational and Research Institute, where I developed a strong foundation in software development and problem-solving. With 3.8 years of experience in Software Industry, I specialize in Amazon Web Services like Amazon Connect, AWS Lambda, AWS S3, AWS CloudFront, AWS Cloud Formation, Amazon Q, AWS DynamoDB. Microsoft Copilot Studio Agents, and Process Mining Tool Celonis.

I’m living the dream as an AWS Cloud Contact Center Automation Developer at LTIMindtree - A Larsen and Toubro Group. My journey began as a teenager with a passion for coding, which started as a hobby and evolved into a fulfilling career. With a background in Communication Engineering, I discovered that software engineering was my true calling. Over the years, I've honed my skills through freelance projects and a stint at a notable startup. Now, I’m part of an amazing team at LTIMindtree, where I get to leverage my problem-solving abilities, independence, and love for technology every day. I have a diverse skill set that includes Java, JavaScript, HTML, CSS, Python, Robotic Process Automation (UiPath), NewGen (Omni), MySQL, Microsoft Azure, DevOps, Arduino UNO, and Raspberry Pi. I’m always eager to learn and add new technologies to my repertoire.Outside of work, I’m diving into AI/ML and looking to connect with other software engineers. If you share similar interests or just want to network, feel free to reach out!

My Skills

Amazon Web Services

Amazon Connect, AWS Lambda, AWS S3, AWS CloudFront, AWS Cloud Formation, Amazon Q, AWS DynamoDB

Microsoft Copilot Studio

AI Agents, Task Agents, Data Retrival Agents, Autonous Agents

Web Development

HTML, CSS, JavaScript

Process Mining

Celonis

Database Management

MySQL, DynamoDB

Robotic Process Automation

UiPath, NewGen, MuleSoft IDP

Cloud Platforms

AWS, Google Cloud Platform, Azure, Serverless Architectures

Version Control

Git, GitHub

Hardware & Prototyping

Arduino UNO, Raspberry Pi, Sensor Integration, GPIO Control, Circuit Design

My Portfolio

Amazon Connect Solutions

As an Amazon Connect Developer, I architected and configured seamless cloud contact center solutions tailored for industries spanning retail, healthcare, real estate, and banking. From sculpting intelligent contact flows and precision-tuned routing profiles to integrating AWS Lambda for business logic execution, I ensured every interaction was smart and fluid. I also brought customer journeys to life with Amazon Connect Views, delivering a true 360° experience. My work orchestrated queues, hours of operation, and dynamic interactions—transforming fragmented customer service into delightful, streamlined engagements.

Copilot Agent Solutions

As a Microsoft Copilot Studio developer, I specialize in designing, building, and training intelligent AI agents—ranging from Task Agents that automate everyday workflows to Autonomous Agents capable of adaptive decision-making. I craft experiences that feel intuitive and context-aware, integrating real-time data retrieval and business logic to ensure Copilot conversations are seamless, smart, and scalable. Whether it's orchestrating complex enterprise workflows or shaping natural, humanlike interactions, I bring a touch of creative engineering to every agent I deploy..

Celonis Process Intelligence Solutions

With hands-on experience in developing core components like Views and Knowledge Models in Celonis, I specialize in turning raw process data into insightful, interactive dashboards. By leveraging Celonis’ process and task mining technologies, I help uncover inefficiencies and pinpoint business pain points across complex workflows. My role bridges the gap between business strategy and data intelligence—translating key objectives and challenges into impactful use cases and actionable metrics. From understanding data schemas to executing seamless ETL operations, I craft end-to-end analytical solutions that bring clarity, control, and continuous improvement to enterprise processes.

Hello, I'm Rohan Koushik Gajulapalle